We will provide training to all employees, and others who work with us and on our behalf, with a view to ensuring that they are familiar with our policies, practices and procedures for providing persons with disabilities with goods and services. This training will be provided to existing staff at the time this policy is implemented and for new staff when they commence their orientation.
Training will include the following:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirement of the customer service standard
- Sarnia Golf & Curling Club’s policies, practices, and procedures related to the AODA customer service standard
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- How to use available on-site devices, such as a defibrillator
- What to do if a person with a disability is having difficulty in accessing our goods and services
- A review of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the regulations and accessibility standards established under the Act;
- How to interact and communicate with people with various types of disabilities;
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
- How to locate and implement our office’s policies, practices and procedures on accessibility standards;
- What to do if a person with a particular type of disability is having difficulty accessing our goods and services;
- A review of the Ontario Human Rights Code with a focus on understanding the duty to accommodate, applying human rights principles, compliance and enforcement;
- A review of our accommodation provisions in relation to recruitment and selection;
- A review of the Company return to work written process outlining steps taken to facilitate the return to work of employees who were absent because their disability required them to be away from work;
A review of workplace emergency response procedures for employees and or visitors that have a disability.