men curling team at sarnia golf & curling club

Accessibility for Ontarians with Disabilities Act (AODA), 2005

Accessibility Standards for Customer Service, Ontario Regulation 429/07

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Accessibility Standard for Customer Service, Sarnia Golf and Curling Club is dedicated to ensuring that our services are accessible and offer the same opportunity and benefit to all members and guests. We are also committed to ensuring that our services are provided in a manner that respects the dignity and independence of people with disabilities.

Communication

Sarnia Golf and Curling Club will communicate with people with disabilities in ways that take into account their disability. We will make every effort to ensure that our employees take into consideration that not all persons with the same disability use the same methods of communication and, when not sure, to always ask our members and guests how best to communicate with them.

We will offer to communicate by e-mail if telephone communication is not suitable to their communication needs or is not available, and vice versa.

Assistive Devices

Sarnia Golf and Curling Club is committed to serving members and guests with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our employees know how to use assistive devices available in providing goods and services and inform individuals wishing to access these goods and services of the assistive devices that are available.

These assistive devices include:

Assistive Device Location Description
Automated Door Main Entrance - Clubhouse Allows for easy access for wheelchairs or person with disabilities
Handicap Accessible Parking Parking spots closest to the building at both Errol Road and Christina Street Reserved parking
Handicap Accessible Ramp Entrance to Greenside Dining Lounge via Errol Road parking lot Allows for easy access for wheelchairs or persons with disabilties
Handicap Accessible Restrooms All men's and ladies' restrooms including locker rooms Handicap accessible facilities
AED Units Curling Season
Lower Level - Down Bar
Upper Level - Curling Lounge
Golf Season
Lower Level - Down Bar
Golf Course - Halfway House
Hear defibrillation

Use of Service Animals and Support Persons

Sarnia Golf & Curling Club is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public.

A member or guest with a disability that is accompanied by a guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs. The member/guest that is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all time.

Sarnia Golf & Curling Club is also committed to welcoming people with disabilities who are accompanied by a support person. Any member or guest with a disability who is accompanied by a support person will be allowed to enter the Club’s premises with his or her support person. At no time will a member or guest with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of Temporary Disruptions

In the event of a planned or unexpected disruption to services or facilities for members or guests with disabilities, Sarnia Golf & Curling Club will make a prompt notification. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. This notice will be placed at entrances and on the website.

Employee Training

To make certain that our provision for services are accessible, Sarnia Golf & Curling Club provides training to employees and others who deal with our members and guests. The training includes the following:

  •  An overview of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirement of the customer service standard
  •  Sarnia Golf & Curling Club’s policies, practices, and procedures related to the AODA customer service standard
  •  How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  •  How to use available on-site devices, such as a defibrillator
  •  What to do if a person with a disability is having difficulty in accessing our goods and services

Sarnia Golf & Curling Club will keep a record of training that includes the dates training was administered and the number of employees who attended the training session. Staff will have additional training when any changes are made to our policy.

Feedback Process

Sarnia Golf and Curling Club is committed to exceeding expectations while serving members and guests with disabilities. Comments on our services are welcome and appreciated. Members and guests can submit their feedback to:

General Manager
Michael Hearse, CCM

500 Errol Road West, Sarnia, ON N7V 1X7
519.336.2201 extension 226
gm@sgcc.on.ca
www.sgcc.on.ca